Privacy Policy

01325 978 620

Acorn Money Limited is registered
with the Information Commissioner’s Office – registration number ZA085314 – and
operates in accordance with all relevant UK data protection legislation in its
treatment of personal data provided by users.

1. What information we collect

We may collect and process the
following information about you:

  • Information you provide to us through forms or surveys we operate or
    when you speak to us. This includes but is not limited to information collected
    when you register, subscribe to a newsletter, contact us, complete an
    application or request a quote
  • Details of visits to our sites and activity on or site, including
    information about your computer
  • Any details you post on our social media accounts, including Facebook
    and social media
  • We also collect information when you complete customer feedback or
    customer surveys or make a complaint
  • Social logins: Facebook ID, Twitter ID, Google ID, first name, last
    name, email (or additional fields if there are any)
  • Telephone calls to our offices are recorded for training and security

2. Your responsibility to provide
accurate information

It is important that you provide
full, complete and accurate information in relation to a request for finance or
insurance to ensure the product is suited to your requirements.

If your personal details are
incorrect or you become aware that we have not captured them correctly, please
inform us immediately.

Please also read the policy documents
or loan/plan agreements to ensure your details are correctly captured.

If you are a joint applicant or if
you have told Us to some other financial association with another person, you
must be sure that you are entitled to: disclose information about your joint
applicant and anyone referred to by you; and:

  • authorise Us to use their information as described above, and
  • authorise Us to search, link or record information at Credit Reference
    Agencies about you and anyone referred to by you

3. How your information is used

We will use the information you
provide to us in the following ways:

  • To determine appropriate finance or insurance option
  • To process your order
  • To prevent fraud
  • As testimonials, however your contact details will not be displayed
  • For statistical analysis by Acorn Money
  • To review our customer service and improve in line with your feedback
  • Regulatory reporting

We may share your information with
lenders, insurers, insurance brokers, credit reference agencies and other
companies for use in credit decisions, fraud prevention and to obtain suitable
finance and insurance quotations.

You can request details of any credit
reference agencies we consult by contacting us as detailed below.

Insurance providers exchange
information through various databases, including the Claims and Underwriting
Exchange (CUE), which holds a record of incidents reported to insurers by
policyholders and third party claimants. This information exchange enables
insurers to validate the information provided by you, both about yourself and
any other person named on the application, and aims to reduce fraudulent
claims. Insurers may use this information to consider the risk of your

We may disclose your information to
other businesses in our group, including our subsidiaries, holding company and
its subsidiaries to fulfil your request and to provide services and products we
think may be of use to you.

We may transfer your collected data
to storage outside the European Economic Area (EEA). It may be processed
outside the EEA to fulfil your order and deal with payment.

By giving us your personal data, you
agree to this arrangement. We will do what we reasonably can to keep your data
secure and in accordance with this privacy policy.

Payment will be encrypted. If we give
you a password, you must keep it confidential. Please don’t share it. Although
we try to provide protection, we cannot guarantee complete security for your
data, and you take the risk that any sending of that data turns out to be not
secure despite our efforts.

4. Marketing

We would like to provide you with
information about goods or services we feel may interest you.

Where you consent to receiving
information about our goods and services, we may contact you by telephone,
email or SMS in relation to these products.

We will also contact you by telephone
and electronic means (e-mail or SMS) with information about goods and services
similar to those which were the subject of a previous sale or negotiations of a
sale to you.

If you do not want us to contact you
for marketing purposes, or use your data in this way please tick the relevant
box on screen when you register or apply for a product.

If you wish to change your marketing
communications preferences at any time, please contact us at
[email protected] or on 01325 978080.

5. Access to your information and

You have the right to request a copy
of the information held about you. We may make a small charge for this service.
Please see our contact details below.

If any information is inaccurate,
please let us know to correct or remove the relevant information.

6. Information about our use of

Our website uses cookies to
distinguish you from other users of our website. Cookies are text files placed
on your computer to collect standard internet log information and visitor
behavior information. This information is used to track visitor use of the
website and compile statistical reports on website activity which we use to
improve our service.

This helps us to provide you with a
good experience when you browse our website and also allows us to improve our
site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters
and numbers that we store on your browser or the hard drive of your computer if
you agree. Cookies contain information that is transferred to your computer’s
hard drive.
We use the following cookies:

Strictly necessary cookies. These are
cookies that are required for the operation of our website. They include, for
example, cookies that enable you to log into secure areas of our website, use a
shopping cart or make use of e-billing services.

Analytical/performance cookies. They
allow us to recognise and count the number of visitors and to see how visitors
move around our website when they are using it. This helps us to improve the
way our website works, for example, by ensuring that users are finding what
they are looking for easily.

Functionality cookies. These are used
to recognise you when you return to our website. This enables us to personalise
our content for you, greet you by name and remember your preferences (for
example, your choice of language or region).

Targeting cookies. These cookies
record your visit to our website, the pages you have visited and the links you
have followed. We will use this information to make our website and the
advertising displayed on it more relevant to your interests. We may also share
this information with third parties for this purpose.

You block cookies by activating the
setting on your browser that allows you to refuse the setting of all or some
cookies. However, if you use your browser settings to block all cookies
(including essential cookies) you may not be able to access all or parts of our

For further information please see or

7. Other websites

Our terms and conditions and our
policies will not apply to other websites that you access via a link from our
When you follow any links to other websites, please read their privacy policy.

8. Changes to our privacy policy

We keep our privacy policy under
review. Any changes to this policy will be updated here. This policy was last
updated 14 March 2016.

9. How to contact us

If you need any further information
on how your data is used or how we maintain data security you can contact us by
any of the below means:

Post: Acorn Money, 2 Union Square
Darlington DL1 1GL
Email: [email protected]
Tel: 01325 978080

10. Your Right to Complain to the
Information Commissioner

If you have a concern regarding our
information practices you can contact the Information Commissioner on 0330 123
1113 or 01625 545 745.